![]() ![]() ![]() If your website focus falls on travel, students or leisure markets and you’re looking to target these niche audiences in an effective and relevant way, becoming an affiliate of Hostelworld could help you do just that. We’re happy to provide data, comment and information on topics you’re covering or simply drop us a note to say hello and we can go from there. Hostelworld Group Email: Data Protection Officer:įor all requests relating to our Data Protection Notices and to exercise any of your rights or if you have a complaint, please contact our Data Protection Officer at For All Financial and Investor Relations:Īt Hostelworld we love all things travel and adventure so if you’re a journalist, blogger or just curious about what we have to offer don’t hesitate to drop us a line. A member of our team will get back to you as soon as possible.If you need to talk to us about a booking you can email your query to our customer service team. Select a topic and a subtopic from the drop-down menu.To report a problem using the Pulse app, follow these steps: Account (password, contacts, channel manager, devices, contract termination): choose this topic to update your contact info or other account details, or for questions about channel managers.Property details: choose this topic to update info about your property that you can’t edit on the Extranet (e.g.You can also check out our article on Analytics. Analytics: this topic is for questions about the Analytics tab or how your property is performing on.Receiving my payouts: choose this topic for questions about your payouts, the Payments by service, virtual credit cards, or your bank account details.Invoices and commission: if you can’t find the info you need in the Partner Help Center, use this topic when you contact us.Guest reviews: contact our Reviews Team to discuss a specific comment from a guest or your reply to a review.You can also check our articles on Opportunities and Commercial Insights. Opportunities (help with sales): select this topic for information about sales opportunities in the Opportunity Center.For more info, have a look at our articles about Reservations. If you’re reaching out about a particular reservation at your property, don’t forget to include the confirmation number in your message. Reservations (cancellations, modifications, questions, etc.): use this topic for questions about the booking process or a specific reservation. ![]() You can also check our article about Promotions. Promotions: choose this topic to set up a special deal or promotional rate, or if you have questions about how these are displayed on the platform.You can also find more info in our articles on Rates & Availability. Rates & Availability: pick this topic if you want to create rates or load availability for your property.To message us via the Inbox, you have to choose a relevant topic. Here’s how to find a dedicated number to call:Ĭlick See contact options and select a topic and subtopicĬhoosing your topic when sending a message or calling us If you have an urgent question about your property or your partnership with us, you can also call us. We aim to get back to you within 24 hours, but it sometimes takes longer. Write your message and click Send message.Click See contact options and select a topic and subtopic.Use keywords to search for the topic you’re interested in and check out links to related content.įor help with a specific question, message us by following the steps below: Find articles covering the topics most relevant to you – we’re constantly updating them based on your feedback. We created Partner Help to cover any questions you might have. We can give them the info they need to manage their booking themselves or advise them to contact our Customer Service team by email, live chat, or phone.ĭon’t give your guests the contact details you use to get in touch with us – we can’t help guests who contact us this way and it will likely result in a slower, less positive experience for both you and them. Through the Help Center, we can help your guests in their preferred language and prioritize Level 3 Genius members and guests who are traveling soon. If your guests need to contact us, have them visit our Help Center. Choosing your topic when sending a message or calling usĭuring the peak travel season, more guests than usual need help from our Customer Service team. ![]()
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